FAQ’s

We guessed you might need to know…

Getting your food delivered is now one of the most convenient ways to shop – but there may be a few things you need to ask us before you place your order. We’ve tried to put down some of the most common things that get fired our way, however, if we haven’t answered your question please email us on info@porcus.co.uk or , if it’s easier, call us on 07595 506820 – we are always happy to talk about our passion for our produce!

 

Thank you for supporting our small farm, we couldn’t do what we do without you – and we are most grateful you care!

Where is included in your free local delivery?*

Given current circumstances our FREE local delivery includes Todmorden, Hebden, Bacup (including Stacksteads, Weir & Britannia), with standard contact free drop off.

 

*This service is subject to change and may be removed in the future at our discretion.

How do you send meat in the post?

The goods will arrive in a chiller box with ice packs, keeping your product fresh for up to 36 hours. (Please may we ask that you reuse or recycle these responsibly.)

When will my goods arrive?

All orders received by midday Wednesday will be dispatched Thursday to arrive with you Friday.

 

If you order before midday Wednesday and need your parcel before Friday – please email us separately that your order is urgent.

Can I have my goods delivered on a Saturday?

Saturday deliveries are an option, but please be aware that this service comes at a considerable uplift from the normal delivery costs and is not covered under ‘free delivery’ on orders over £70.

Can I collect from the farm?

Yes. If you pre-organise a time with us then we are happy for you to collect from the farm. We only ask that you don’t turn up unannounced. It is our home as well as our workplace and sometimes we might just be having a rest (not very often, but just now and again!)

Do you have an onsite shop?

At the moment we don’t. But watch this space………… things can change quite rapidly!

Can I still order if i won't be home to take delivery?

Please check that your phone number and email address is correct and that, if you are not at home when the parcel is due (Fridays unless otherwise agreed), you nominated a neighbour or safe space for your parcel to be left with/in. Courier services may leave a card if they could not find you – they often have a local drop off point in case of emergency, please keep an eye out for this if you have been away from the designated delivery point during the delivery day.

My goods haven't arrived, what should I do?

If the goods have not arrived by 4pm on the nominated day of delivery, please contact us on 07539 836449 as a matter of urgency.

Do I need a paypal account?

Paypal is our chosen payment gateway, but you don’t need to make an account to use this simply continue without an account to use a credit or debit card.

Prefer an old fashioned phone call?
No problem! Call us on 07539 836449